FAQ

In order to ensure everyone’s safety, our current drop-off procedures are as follows: 1) open the first glass door and place your dog in the large crate just inside the door 2) remove their collar and leash and take them with you then secure the door to the crate 3) a Ruff Housing team member will retrieve your dog from the other side.

If your dog is boarding with us, we will be able to accept their food (in an airtight plastic container or resealable plastic bags) and medications. We are sorry, but we are not currently accepting bedding or toys.

We are also no longer accepting cash as a form of payment. You can place your card on file by visiting your client portal or calling our Reservations Specialists.